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UNHCR comments on the consultation paper by the Lord Chancellor’s Department on the proposed changes to publicly funded immigration and asylum work of June 2003

I. Introduction

The UN General Assembly has entrusted UNHCR with the responsibility for providing international protection to refugees worldwide and for seeking permanent solutions for them . Further, under Article 35 of the 1951 Convention relating to the Status of Refugees (“the 1951 Convention”), the United Kingdom (UK), as a State Party, undertakes to: “co-operate with the Office of the United Nations High Commissioner for Refugees in the exercise of its functions, and shall in particular facilitate its duty of supervising the application of the provisions of the Convention.” UNHCR has therefore a direct interest in national legislation of signatory countries relevant to the application of the 1951 Convention. UNHCR welcomes the opportunity to respond to the proposed changes to publicly funded immigration and asylum work. Our comments refer primarily to the asylum-related components of the proposal.

UNHCR supports attempts by the UK Government to increase the efficiency and cost-effectiveness of its current asylum system, inasmuch as principles of fairness are respected. UNHCR is concerned, however, that the proposed restrictions on legal assistance would be contrary to the achievement of this goal. Access to effective legal counseling and representation throughout the asylum procedure is a key procedural safeguard. While UNHCR acknowledges that problems may arise as to the quality of the advice provided, in its view, the solution would be to focus more on ensuring quality legal advice rather than on reducing the possibility to access it. A purely cost-oriented approach aimed at limiting the hours of legal advice available would likely harm very deserving cases along with abusive cases, while likely not reducing overall costs in the long term.

Asylum-seekers are extremely vulnerable throughout the status determination process. They are required to navigate an unfamiliar legal system, generally without English language skills. This vulnerability is further exacerbated by the extreme distrust of authorities felt by asylum-seekers, often due to their experiences prior to and during flight. In UNHCR’s view, limitations as a matter of principle, as suggested by the proposal, fail to recognize the diverse legal needs of asylum seekers, his/her specific background and profile, and take into account the nature of the claims. A preferable approach would be to focus on ensuring the quality of legal representation, for example through the suggested accreditation scheme, and to focus on “frontloading”, that is ensuring the necessary resources and competent staff to ensure a high-quality first instance stage, as outlined in our section on alternative approaches.

II. Specific Comments on aspects of the proposal

Limitations on the number of hours at the initial stage:

UNHCR is concerned that limiting the number of hours of legal advice disregards the unique situation of individual asylum-seekers. Asylum cases are by their nature fact specific inquires. The statement of facts is the foundation of a claim for asylum and thus it is essential that the record reflects the full extent of the client’s experiences.

The level of complexity may vary greatly with each claim. Moreover, there are many reasons why persons may require some time before being able to raise specific events which led to their flight, such as feelings of fear, shame, culturally motivated taboos, or trauma. Establishing a level of trust between the asylum-seeker and the legal representative that would allow the asylum-seeker to share information that is vital to the claim may therefore take some time. Placing limitations on this stage of the process hampers the development of a full and coherent set of facts. Limiting the number of hours a legal representative may spend with a client may therefore create a system where very deserving claimants are not granted asylum because their case-file did not fully reflect the experiences that caused them to flee their country.

This is combined with concerns that strict limitations on the number of hours of legal advice, will restrict the capacity of legal representatives to research and remain knowledgeable about the current situation in the countries from which their clients have fled. The effect of this combination is that legal practitioners may be unable to spot important factual and legal issues in a client’s case, either as a result of not being aware of the current country situation or as a result of the fact pattern not being fully developed or, even more likely, some combination of both of these factors.

UNHCR is further concerned about the ability of legal representatives to attend the Home Office interview with their clients. The importance placed on the answers given during the client interview makes it essential that clients attend these interviews with legal representatives. While legal representatives may not speak during the interview, due to constraints that have been placed on the interview by the government itself, part of the representative’s role is to ensure the transparency of the process. This goal is vital not only to the individual refugee, but to ensure the fairness of process across the immigration system generally. UNHCR recognizes the problems raised by the Lord Chancellor with respect to the quality of the representation during such interviews. In UNHCR’s view, however, the problem lies in ensuring quality representation rather than limiting it.

Limitations on the number of hours of advice and interpretation for appeals work (adjudicators and courts):

Currently, according to the proposal itself, a considerable proportion of first instance asylum decisions, about 1 in 5, are overturned at the adjudicator stage (22% in 2002 and 17% in the first quarter of 2003). Limiting the amount of time allowed for appeals restricts, however, the ability of the legal representative to prepare and develop high quality cases for appeal, compounding the problems posed by lack of time for consultations at the initial stage.

The challenges faced in seeking to do so are the same as faced at the initial stage and outlined above. In addition, the increasing complexity of the immigration and asylum system in the UK require more time to fully and effectively navigate its intricacies. UNHCR is concerned that, due to time restrictions on legal representatives in the initial stages, cases will not be fully developed and that essential points may only be raised at the appeal stage. If the appeals process is further limited, important facts may never come to light.

While UNHCR understands the problems raised as regards over-claiming in appeals work, in its view, here as in the initial stage, the focus should be on ensuring quality representation, rather than on reducing the ability of asylum-seekers and legal representatives to do their work.

UNHCR is further concerned at the restrictions in interpreters costs proposed at the adjudicator stage. Asylum-seekers are often requested to communicate traumatic events in great detail. Feelings of fear, shame, culturally motivated taboos, or trauma, as well as the foreign environment may contribute to the difficulty of this task. It is impossible to do so, however, when interpretation services are not provided whenever necessary. Interpretation should, moreover, be provided in a language which the applicant understands.

The effect of time restrictions on changing legal representation:

UNHCR is concerned that the limitations on time both at the initial and the appeal stage may prevent refugees from seeking other counsel, for example when a trust relationship could not be established or where the claimant has doubts as to the quality of the legal advice. The quality of legal representation may have an important impact on the outcome of the case and the protection that is granted to the individual. The “shopping around” for advice and of suppliers would therefore best be countered by ensuring sufficient and quality legal advice, rather than by pressuring claimants to remain with legal counsel that may not be able to represent well the interests of the claimants.

A further concern arises in the context of asylum-seekers who are dispersed throughout the UK. When individuals must change legal representatives as a result of dispersal, the amount of time they can spend with a legal representative once they reach their ultimate destination should not be limited by the time they have spent with a legal representative prior to relocation. A time limit on legal work at this stage would have that effect and could significantly disadvantage those who are subjected to dispersal.

Alternative approaches

UNHCR strongly believes that adequate legal advice should be available to any asylum-seeker going through the refugee status determination process. Further, a limited amount of time to prepare cases is likely simply to result in a greater number of initial decisions that do not fully reflect the asylum-seeker’s unique situation, and consequently, a greater number of decisions that are appealed and increased costs.

It is for this reason, that UNHCR strongly encourages Governments to engage in “front-loading”, that is focusing on providing the necessary resources and competent personnel – be they decision-makers, interpreters or legal counsellors, to ensure a thorough and fair initial decision-making process. This should in all cases include a personal interview by the competent body, where applicants would be able to present and challenge evidence brought against them. Ideally, the interview and the examination of the claim should be oriented towards co-operative inquiry rather than the adversarial one which currently prevails.

A strong first-instance system should also reduce the number of appeals, as decisions are less likely to be overturned. It is of particular relevance when the appeals process is to be reduced from a two-tier to a single-tier system, as is currently under discussion in the UK. As noted above, quality legal advice is an essential part of a strong decision-making process. To the extent that cuts in funding are required, it would be useful to stagger them over a number of years in order to ensure that an alternative structure is in place to absorb the number of asylum-seekers who will not be able to receive the assistance that they need from a legal aid funded organisation.

Such alternative structures could include more substantial pro bono programmes dedicated to asylum work, legal clinics which have the capacity to advise asylum seekers, increased capacity of NGOs to provide advice and creating programmes dedicated to training law students in the area of immigration and asylum law. While such programs are not preferable to the current system, they would help to ensure the minimum rights of asylum seekers who would not receive the service that they need under the Lord Chancellor’s current proposal.

Accreditation

As noted above, in UNHCR’s view, rather than strict time limitations, the focus should be on ensuring the quality of legal advice. In this respect, UNHCR welcomes the UK’s desire to promote and ensure high quality legal representation for refugees. The proposed accreditation scheme is a positive step towards establishing a standard for representation and creating a means of monitoring legal representatives to ensure that standard is maintained.

To ensure the efficacy of the accreditation scheme benchmarks should be set by the monitoring body which ensures uniformly high levels of competency amongst all practitioners. Further, an effective sanctioning mechanism should be put in place and used by the monitoring body in order to maintain a high level of service across the profession. Further, it would be useful to consult high quality practitioners within the UK who work in the area of immigration and asylum and to utilise their experience in the development of specialised programmes to improve the quality of immigration and asylum legal services.


UNHCR London
August 2003


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